Support Program

Find the Support Package that Works for You

Support needs to be aligned to the needs of your organization. We also believe it should be simple and easy to use – with a highly trained technical support representative available to you 24/7.

Highlights

Support needs to be aligned to the needs of your organization. We also believe it should be simple and easy to use – with a highly trained technical support representative available to you 24/7.

  • 24×7 Multi-channel Support provided by Geekers Infotech
  • Comprehensive suite of services built to match your organizational needs
  • Premium services that include personalized support
  • Software downloads and updates

COMPARE SUPPORT FEATURES

Basic

Preferred

Premium

24/7 multi-channel support  
Software downloads, updates, & maintenance  
Access to support knowledge base and support forums  
Anti-Virus/anti malware  
Phone support  
Remote assistance support  
Remote consulting4 2-8 Hours  
Priority case and sample handling  
VIP Access to Senior Technical Resource team  
Named Technical Account Manager (TAM)
Front of the line access to product information
Personalized communications and alerts(one time /multiple time )
Performance and feature optimization(one time /multiple time )
Enhanced escalation
Emergency phone Support

1 The number of remote consulting hours provided is based on the Geekers Infotech service you have purchased. Remote consulting hours range from 2 to 8 per year while the contract is active.

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Service charges depends upon what/how long you have availed the tech support services .

  • Charges for every support program varies from time to time.Depending on customer issue/network requirement.
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